FAQs

Frequently Asked Questions (FAQs)

General Information

Q: What is Rapyskull? A: Rapyskull is your premier destination for handmade silver jewelry with original designs. Our collection features unique pieces crafted with care and attention to detail.

Q: Where are your products made? A: All our jewelry is handmade and shipped directly from our workshop in China.

Q: How can I contact customer service? A: You can reach our customer service team by emailing support@rapskull.com or by using the contact form on our website. We aim to respond within 36 hours.

Orders and Payments

Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. We also accept Etsy Gift Cards and Etsy Credits. Your payment information is securely processed, and Etsy shops never receive your credit card information.

Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s website.

Q: Can I change or cancel my order? A: Cancellations are not accepted. If you have any problems with your order, please contact us as soon as possible. We process orders quickly, but we will do our best to assist you with any issues.

Shipping and Delivery

Q: Do you ship internationally? A: Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location.

Q: How much does shipping cost? A: Shipping costs depend on the destination and the size of your order. You can see the shipping cost at checkout before completing your purchase.

Q: How long will it take for my order to arrive? A: Delivery times vary based on your location. Typically, orders are shipped within 5-7 business days, and delivery can take 5-7 business days depending on your location.

Q: Are there any customs fees? A: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns and Exchanges

Q: What is your return policy? A: As all our products are made to order, we do not offer a full refund. If the item is unworn or unused and in its original condition, we will refund 50% of the order amount minus the shipping costs (if applied) for the return. Please note that certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Q: How do I return an item with a quality issue? A: To initiate a return due to a quality issue, please contact us at support@rapskull.com with your order number and reason for the return. We will provide you with return instructions.

Q: What should I do if my order arrives damaged? A: In the event that your order arrives damaged, please email us as soon as possible at rapyskull@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Q: Where do I send my return? A: To start a return, you can contact us at support@rapskull.com. Please note that returns will need to be sent to the following address:

Items sent back to us without first requesting a return will not be accepted.

Q: Can I exchange an item? A: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Q: How do refunds work? A: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at rapyskull@gmail.com.

Products

Q: Are all your jewelry pieces original designs? A: Yes, all our jewelry pieces are original designs, handcrafted with precision and creativity.

Q: How do I know what size to order? A: We provide detailed size charts and measurement instructions on our product pages. Please refer to these to find the best fit. The figures are all hand-measured and may be subject to minor errors.

Q: How can I care for my silver jewelry? A: To maintain the quality of your silver jewelry, avoid exposure to moisture and chemicals. Store your pieces in a dry place and use a soft cloth to clean them regularly.

Q: Are your products ethically made? A: Yes, we are committed to ethical manufacturing practices, ensuring fair labor standards and high-quality materials.

Q: Do you offer customized services? A: Yes, we provide personalized customization services. You can customize unique jewelry according to your preferences to closely match your personality and needs. If you would like your jewelry to have a name on it, you can select "personalize" at checkout and we will be happy to help you.

Q: What makes your jewelry unique? A: Each piece of our silver jewelry is handcrafted by experienced artisans, and each one is unique, just like you. Our designs blend traditional craftsmanship with modern aesthetics, aiming to bring you jewelry that is both classic and stylish.

Q: How do you ensure the quality of your jewelry? A: We pay attention to every detail, from the selection of materials to production, each step is strictly controlled to ensure that each piece shows the luster and texture of silver. Our silver jewelry is not only exquisite in appearance but also extremely durable and comfortable, allowing you to feel its high grade and dignity when wearing it.

Q: Are your products suitable as gifts? A: Yes, our handmade silver jewelry is the perfect choice for expressing your feelings on anniversaries, birthdays, or holidays. They can serve as a precious gift and become a beautiful part of the wearer's daily life.

Account and Privacy

Q: Do I need an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers.

Q: Is my personal information secure? A: Yes, we take your privacy seriously. We use secure encryption technology to protect your personal information. Please see our Privacy Policy for more details.

Promotions and Discounts

Q: How can I stay updated on promotions and new products? A: Sign up for our newsletter to receive updates on promotions, new products, and exclusive discounts. You can also follow us on social media.

Q: Can I use multiple discount codes? A: Only one discount code can be used per order. Please review our discount policy for more details.